Die Silver Hoekie

1. Introduction

Welcome to Die Silver Hoekie. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of any products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

2. Business Information

Business Name: Die Silver Hoekie
Country of Operation: South Africa
Products: 925 Sterling Silver Jewellery
Contact Details: [ silverhoekie@gmail.com / +2782 727 8091]

3. Products

3.1 All jewellery sold by Die Silver Hoekie is made from 925 sterling silver, unless otherwise stated.
3.2 Product images are for illustrative purposes only. Slight variations in colour, size, or design may occur.
3.3 We make every effort to ensure product descriptions are accurate; however, errors may occur.

4. Pricing

4.1 All prices are displayed in South African Rand (ZAR).
4.2 Prices are subject to change without prior notice.
4.3 Prices shown exclude delivery fees unless stated otherwise.
4.4 Die Silver Hoekie is not responsible for bank charges or currency conversion fees applied by your payment provider.

5. Orders

5.1 An order is only confirmed once payment has been received and processed.
5.2 We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or stock unavailability.
5.3 If we cancel an order after payment, a full refund will be issued.

6. Payment

6.1 We accept payment via approved payment gateways available on our website.
6.2 All payments are processed securely. Die Silver Hoekie does not store your card or banking details.

7. Shipping and Delivery

7.1 We deliver within South Africa only, unless otherwise stated.
7.2 Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
7.3 Die Silver Hoekie is not liable for delays caused by third-party courier services.
7.4 Risk of loss passes to the customer upon delivery.

8. Returns and Refunds

8.1 Returns are accepted in accordance with the Consumer Protection Act (CPA).
8.2 Customers may return items within 7 days of delivery if the product is defective, damaged, or incorrect.
8.3 For hygiene reasons, earrings may not be returned unless faulty.
8.4 Items must be unused and returned in their original packaging.
8.5 Refunds will be processed after inspection of the returned item.
8.6 Custom or personalised jewellery is non-refundable unless defective.

9. Jewellery Care & Allergies

9.1 Sterling silver may naturally tarnish over time due to exposure to air, moisture, or chemicals.
9.2 Proper care is the responsibility of the customer.
9.3 Die Silver Hoekie is not liable for allergic reactions or improper use of jewellery.

10. Intellectual Property

10.1 All content on this website, including images, logos, text, and designs, is the property of Die Silver Hoekie.
10.2 No content may be copied, reproduced, or used without written permission.

11. Privacy

11.1 Customer information is handled in accordance with the Protection of Personal Information Act (POPIA).
11.2 Personal data is collected only for order processing and customer communication.
11.3 We do not sell or share personal information with third parties, except where required to fulfil orders.

12. Limitation of Liability

12.1 Die Silver Hoekie shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
12.2 Our liability is limited to the purchase price of the product.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

14. Changes to These Terms

Die Silver Hoekie reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website.

15. Contact

If you have any questions regarding these Terms, please contact us at:
[+2782 727 8091] silverhoekie@gmail.com